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| Warranty Information |
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 IMPORTANT TIPS FOR PACKAGING YOUR KNIVES SAFELY
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« Return to the MAIN WARRANTY PAGE
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| How to Safely Package Your Knives for Warranty Service |
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Please take extra care when sending your knives in for warranty service or sharpening.
Even a dull knife can be dangerous.
- Place filler material - such as packing peanuts, bubble wrap, or newspaper - on the bottom of your shipping box. Then place the knives in the box and add another layer of filler on top of the knives.
Close and tape your box according to shipper recommendations and send it to:
Kai USA ltd.
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Do not place loose knives in box. During shipping, loose knives can penetrate the packing box or damage each other.
- If the knife does not have a sheath, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If it does have a sheath, place it in its sheath.
- If you are returning more than one knife, wrap each knife individually, then wrap them all together so that they won't roll around in the box, causing damage to the blades or handles.
- Folding knives should be folded closed. If you have the original box, please put the knife in the box. If not, wrap the closed knife in several layers of newspaper or bubble wrap.
Do not place loose knives in box. During shipping, loose knives can penetrate the packing box or damage each other.
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 REGISTER YOUR SHUN PRODUCTS USING THIS FORM |
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 WARRANTY SHIPPING INSTRUCTIONS AND FORM
Limited Lifetime Warranty
Each of these quality knives and cutlery products are guaranteed for the lifetime of the original owner to be free of defects when received from the factory. Any product we find to be defective in its original material, construction, or workmanship will be repaired or replaced with the same item or one of equal value at no charge. (Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non-transferable warranty.) For warranty service, please return product via UPS or insured mail. Include your name, address, telephone number, and a short explanation of the warranty service requested to the address below. Please allow 4-6 weeks for delivery.
Kai USA ltd., Shun Cutlery
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
Liability Disclaimer
The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in specific areas. In light of recent events involving national security, knives may not be permitted in government buildings or on government property (such as court houses, federal offices, national monuments, and airports), and government officials may take the position that knives are “weapons” under applicable laws. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Kai USA ltd., and Shun Cutlery to be aware of every restriction in every location in which our knives may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations.
WARNING! Knives are extremely sharp tools and should only be used with the utmost care and caution. Any use other than cutting is considered misuse and abuse and will void your warranty.
Shun Cutlery products are made in the USA, Japan and China as indicated on the product.
We reserve the right to change specifications, materials, or discontinue products at any time without notice. |
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| FAQ's |
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| Where do I ship my knife for warranty service? |
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| Please see the Warranty Shipping Form Instructions and Form to send back any KAI-USA, LTD knives for warranty service: WARRANTY SHIPPING INSTRUCTIONS AND FORM |
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| Can I ship my knife in a padded envelope? |
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| Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. We cannot be responsible for knives lost during shipping. |
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| Can I have my old knife back if you choose to replace it? |
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| We're sorry, but we cannot replace a knife and return the old one. |
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| I shipped my knife to you for sharpening or repair. Have you received it yet? |
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We encourage you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife’s arrival at our facility. If you prefer mailing the knife to us via the post office, we suggest insuring the package and using the Delivery Confirmation service. Again, this will provide a tracking number for verification of the arrival of the knife.
Please remember that shipping and mailing times vary greatly. Check with your shipping service for the approximate shipping time from their facility to ours. |
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| What is your turn around time? |
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| We process warranty requests as soon as possible. But please allow four weeks from the day you ship the knife before contacting us. |
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| Will you sharpen my knife? |
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| Yes, we sharpen every Shun knife sent in for warranty service as part of our normal procedure. (In fact, we will sharpen your Shun knife free of charge even if it doesn’t need warranty service. Please see below.) We provide this additional service free of charge. Please note that we can only sharpen and repair Shun, Wasabi, and Pure Komachi 2 knives. |
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| How will I know if my knife is covered under warranty? |
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| Please provide your phone number and the best time to call you in your letter of information. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair and sharpen your knife within our usual turnaround time. |
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| Do I include money for return shipping costs? |
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| No, we do not charge for the return shipping costs. (You will have to pay for the initial shipping costs to us, however.) Please note that in order to keep our costs down so that we can continue providing warranty service free of charge, we will return your knife to you via the US postal service only. We cannot accommodate overnight or other special shipping requests. |
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| Can I send my knife back to you for routine sharpening? |
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| Yes, we will happily sharpen any Shun, Wasabi, or Pure Komachi 2 knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility. |
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